Average Response Time
< 30 min
We're with you — every step of the way
At NuVira Earth, we believe in long-term partnerships — not just installations. We provide full-spectrum technical support, customer service, and after-sales care to ensure that your clean energy systems continue to perform efficiently and reliably.
EV Chargers
Solar Arrays
Battery Storage
Installation Support
Site assessments and pre-installation consultations.
Technical advice on charger placement, solar positioning, and load capacity.
Certified installers for EV chargers, solar panels, and energy storage.
Coordination with DNOs (Distribution Network Operators) where required.
Technical Support &
Troubleshooting
24/7 online technical support (email/ticketing system).
Remote diagnostics for smart EV chargers and solar inverters.
Firmware updates & system optimisation.
Fault identification and issue resolution (hardware/software).
Maintenance & Servicing
Regular maintenance keeps your systems running at peak performance
Annual or Biannual System Checks (EV, solar, battery)
Solar panel cleaning, performance audits, and inverter inspections
Battery capacity tests and usage analysis
Preventive maintenance plans to extend equipment lifespan
Energy Saved
32%
This Month
£127
Customer Onboarding & Training
Setup guidance for smart apps and energy dashboards.
Usage training for homeowners, facility managers or councils.
Guides on dynamic tariffs and energy-saving tips.
“We help customers use energy more intelligently and efficiently.”
Warranty & Compliance Support
Complete protection and certification assistance for your investment
100% Coverage
Assistance with warranty claims (EV chargers, solar, batteries).
Fast Processing
Documentation for grant compliance and tax / exemption claims.
Fully Certified
Safety certificates, CE/UKCA declarations, and OCPP documentation.
![Icon Background Shadow](https://nuviraearth.com/wp-content/uploads/2025/10/OverlayShadow.png")
Partner & Installer Support
Our installer network benefits from dedicated onboarding, technical documentation and sales support.
-
Training & onboarding for certified installation partners. - Access to documentation, spec sheets, and installation guides.
- Sales & marketing material support.
- Priority tech support for partner inquiries.
99%
On-time Project Delivery
95%
Partner Satisfaction
24h
Partner Response Time
Need Help?
Whether it is a new installation, a technical issue, or routine servicing, our support team is here to help.
Email Support
support@nuviraearth.com
Live Chat
Available 24/7
Response Time
< 30 Minutes
